FAQ

To place an order, add the selected items to your cart. Click the "Cart" icon, then click "Checkout." Next, check the accuracy of the selected items, their quantities, colors, and sizes. If necessary, fill in or edit the fields required for delivery calculation, then choose a convenient delivery and payment method. Review your details and click "Place Order."

We are located in St. Petersburg, Ital'yanskaya St., 12E. More details are available on the "Contact Us" page.

Cash on delivery is not available.

We accept card payments, Fast Payment System (FPS), Dolya installment payments, bank transfers to our account details from both individuals and legal entities, as well as other methods. Details are available on the "Payment" page.

28. Yes, you can purchase a gift certificate on our website. Certificates are available in several denominations and can be used to purchase any items in the store. More details can be found on the "Gift Certificates" page.

To issue an electronic gift certificate and receive it by email, follow these steps:

1. Add the required amount of certificates to your cart (1 unit = 500 RUB).

2. When placing the order, select "St. Petersburg" as the city and choose "Pickup from the store in St. Petersburg."

3. In the order comments, specify that you need the certificate in electronic form to be sent via email.

Once payment is confirmed, we will manually create the certificate with a promo code and send it to the email specified in your account. If you want the certificate to be sent as a "gift," provide the recipient's email in the order comments. If you no longer have access to the email in your account, please include an updated email in the comments.

The promo code from the certificate must be entered in the "I have a promo code" field during checkout.

Costs and times are calculated automatically during checkout based on your region.

Once shipped, we will send a tracking number to your email for monitoring the order on the delivery service's website. The tracking number will also be available in your personal account on our website. Once shipped, we will provide you with a tracking number to monitor your order on the delivery service's website.

Gift certificates purchased from our company can be returned within 14 calendar days of purchase if the certificate has not been used and proof of purchase is provided. Only the paid value of the certificate itself is refunded. Bonuses and promotions credited to the certificate are non-refundable. To return a certificate, contact customer support or visit the point of purchase with the certificate and receipt.

Provide your order number and the new details to our email, and we will promptly make the changes. If the order has already been shipped, we will contact the delivery service to make the changes. This may take a few days and incur additional fees.

Returns are possible within 7 days if the item is unused and the packaging is intact.

We offer discounts for retail customers: 5% for orders over $150 and 10% for orders over 300 rub. If you own a studio or store, visit the "Wholesale" page for information on wholesale conditions. Yes, discounts are available for bulk orders. Terms can be clarified on the "Wholesale" page.

Not yet, but we regularly run promotions

We use compact zip bags or sealed sheets for bulk orders to minimize abrasions. To protect items from damage, we pack them in boxes and bubble wrap. We use sturdy boxes and protective materials to minimize the risk of damage.

Email us with your order number, a description of the issue, and attach photos. We will review your case and offer a solution: a replacement, a refund, or a promo code for your next order. If the defect was discovered during use, please refer to our warranty information.

Only items that have not been used, remain in their original sealed packaging without any signs of opening, and are in appropriate condition can be exchanged. Only items in sealed packaging without signs of use can be exchanged.

Yes, if the order has not been shipped. Provide us with your order number and the required changes.

Enter the promo code in the designated field on the checkout page.

Our jewelry is classified as costume jewelry and is not subject to certification in Russia. Alloy tests are available in the "Certificates" section on our website.

If you are a studio, a private piercer, or a store, submit an application on the "Wholesale" page. We will send instructions for the next steps, and upon approval, you will gain access to wholesale pricing and terms. Each application is reviewed individually, and a response may take some time. We also reserve the right to decline a wholesale account request without explanation.

Unfortunately, this service is not available.

No, we do not provide engraving services.

Our jewelry is made from titanium, cobalt-chrome, surgical steel, and other safe materials. Detailed specifications are provided in the product description.

All jewelry is categorized by piercing type. Choose according to the piercing location and your preferences.

How to choose the size of jewelry for a specific type of piercing (nose, ear, navel, etc.)? Detailed size recommendations are provided in product descriptions. If unsure, consult your piercer.

Clean jewelry with a soft cloth. Do not soak titanium jewelry in hydrogen peroxide.

Jewelry made of titanium and cobalt-chrome is ideal for sensitive skin due to the absence of nickel. The most hypoallergenic materials in our range are pure niobium and ASTM F1295 titanium.

Follow the instructions of your piercer, avoid trauma, and do not change the jewelry until it is fully healed.

Yes, but it is recommended to rinse piercings with fresh water after contact with chlorinated or salty water. Avoid wearing brass jewelry in such conditions.