Terms of Service

Terms and Definitions

General Provisions
Registration on the Website
Order Placement and Processing Times
Delivery, Return, and Exchange
Payment for Goods
Guarantees and Liability
Privacy and Personal Data Protection
Miscellaneous Provisions

Terms and Definitions

Customer — a legally competent individual placing Orders on the website 69level.com, or listed as the recipient of the Goods, or using the Goods purchased on the website 69level.com.

Seller — Sole Proprietorship (SP) Reznichenko Georgy Olegovich.

Online Store — the website owned by the Seller, located on a server and accessible at the Internet address 69level.com (mirror piercing.ru). It showcases the products offered by the Seller to Customers for placing Orders, as well as the terms of payment and delivery of such Orders to Customers.

Website — 69level.com (mirror piercing.ru).

Goods — products created for sale through the website 69level.com.

Order — a properly submitted request by the Customer for delivery to the specified address of the list of Goods selected on the Website.

Delivery Service — a third party providing delivery services to Customers under a contract with the Seller.

1. General Provisions

1.1. The Website is owned and managed by SP Reznichenko Georgy Olegovich.

1.2. By ordering goods through the Online Store, the Customer agrees to the Terms of Sale (hereinafter — the Terms) set out below.

1.3. These Terms, along with the information about the Goods presented on the Website, constitute a public offer for entering into a sales contract in accordance with the applicable laws of Russia.

1.4. The relationship between the Customer and the Seller is governed by the provisions of the applicable laws of Russia.

1.5. The Seller reserves the right to make changes to these Terms, and the Customer is obligated to regularly review the changes in the Terms posted in the "Terms of Service" section of the Website.

1.6. The Customer agrees to the Terms by clicking the "Confirm Order" button before completing the Order on the Website.

2. Registration on the Website

2.1. The Seller is not responsible for the accuracy and correctness of the information provided by the Customer during registration.

2.2. The Customer agrees not to disclose the login and password specified during registration to third parties. If the Customer suspects that the security of their login and password is compromised or that they may be used without authorization by third parties, the Customer agrees to immediately notify the Seller.

2.3. To register on the Website, the Customer must follow these steps:

2.3.1. Click the "Register" icon
2.3.2. Fill in the fields in the displayed form
2.3.3. Click the "Register" button

3. Order Placement and Processing Times

3.1. The Customer’s Order may be placed using the automatic system. The details of placing an Order are described in the "How to Order" section.

3.2. To place an Order, the Customer must provide the following information:

3.2.1. Full name of the recipient of the Goods
3.2.2. Customer's email address
3.2.3. Customer's or recipient's phone number
3.2.4. Full address for receiving the Goods

3.3. The final delivery time of the Order to the Customer depends on the address and region of delivery, the specific Delivery Service's work, and is solely subject to the chosen Delivery Service's conditions.

3.4. All informational materials presented on the Website are for reference purposes and may not fully convey accurate information about the properties and characteristics of the Goods, including colors, sizes, and shapes. If the Customer has any questions about the properties and characteristics of the Goods, they should contact the Seller via the communication channels listed in the "Contacts" section before placing an Order.

3.5. If the ordered Goods are out of stock, including due to reasons beyond the Seller’s control, the Seller has the right to cancel the Customer's Order and notify the Customer by sending an electronic message to the address provided during registration (or by phone or another contact provided by the Customer when placing the Order).

4. Delivery

4.1. Orders are delivered by Delivery Services. The Seller is not responsible for the quality of services provided by Delivery Services or for their compliance with delivery times.

4.2. The Seller is obligated to assist the Customer with any issues related to the quality of services provided by the Delivery Services.

4.3. The Seller is obligated to pay all compensations for delayed delivery upon the Customer's request, if they are provided by the Delivery Service, after the Seller receives such compensation.

4.4. The risk of accidental loss or damage to the Goods passes to the Customer at the moment the Order is handed over and the recipient of the Order signs the documents confirming delivery. In the event of non-delivery of the Order, the Seller reimburses the Customer for the pre-paid Order and delivery costs after receiving confirmation of the Order’s loss from the Delivery Service, except in cases provided by Russian law.

4.5. Upon delivery, the Order is handed over to the Customer or to the person specified as the recipient of the Order. If the Customer or the specified recipient is not present at the delivery location, the Order may be handed over to a person presenting a document confirming the placement or payment of the Order.

4.6. Upon receiving the Order, the Customer must check the external appearance and packaging of the Order, the quantity of Goods in the Order, and its completeness and assortment.

4.7. The return of Goods of proper quality must be carried out by the Customer within seven days after receipt. The Customer must contact the Seller to notify about the return and specify the delivery method. The Customer must return the Goods in impeccable (unused) condition without damaging the sealed packaging (if any).

4.8. If the Customer refuses the Goods, the Seller must refund the amount paid by the Customer under the contract, excluding the Seller's expenses for delivery of the returned Goods from the consumer, no later than 10 business days from the date the Seller receives the returned Order, provided that the Customer submits a corresponding request.

4.9. The Customer is not entitled to refuse Goods of proper quality that have individually defined characteristics altered for the Customer (anodizing), if the Goods can be used only by the Customer who purchased them, in accordance with the applicable consumer protection laws.

4.10. Goods of improper quality handed over (shipped) to the Customer are subject to return and exchange in accordance with the applicable laws of Russia.

5. Payment for Goods

5.1. The price of the Goods is indicated on the Website.

5.2. The Seller may unilaterally change the price of Goods on the Website. However, the price of Goods ordered by the Customer is not subject to change.

5.3. In case the Goods ordered by the Customer are unavailable, the Seller shall inform the Customer as soon as possible. If it is impossible to contact the Customer, the Order is considered canceled. If the Order was paid for, the Seller returns the amount paid by the Customer via the payment method used or by postal money order.

5.4. The Seller has the right to offer discounts on Goods and set up a bonus program. The types of discounts, bonuses, and the conditions for their accrual are published on the Website and may be changed unilaterally by the Seller.

5.5. The amount indicated in the Order upon placing the Order is valid for five business days from the day the Order was placed. If the Customer does not pay the specified amount within this period, the Seller reserves the right not to process the Order for the Customer.

6. Guarantees and Liability

6.1. The Seller is not liable for any damage caused to the Customer due to improper use of the Goods ordered on the Website.

7. Privacy and Personal Data Protection

7.1. By providing their personal data during registration on the Website, the Customer consents to their processing by the Seller, including for the purpose of promoting the Seller's goods and services.

7.1.1. If the Customer does not wish for their personal data to be processed, they must contact the Seller's Customer Support through the Website (by filling out and submitting the form on the "Contacts" page) or by the email specified in the "Contacts" section. In this case, the Seller will delete all Customer data, including login and password, from the database, and the Customer will no longer be able to place Orders on the Website.

7.2. The Seller uses the information:

to register the Customer on the Website;
to fulfill its obligations to the Customer;
to evaluate and analyze the Website's performance;
to determine the winners in promotions conducted by the Seller.

7.3. Disclosure of information received by the Seller:

7.3.1. The Seller agrees not to disclose information received from the Customer. Providing information to agents and third parties acting under a contract with the Seller to fulfill obligations to the Customer is not considered a violation.

7.3.2. Disclosure of information in accordance with justified and applicable legal requirements is not considered a breach of obligations.

7.4. The Seller is not responsible for information provided by the Customer on the Website in a publicly accessible form.

8. Miscellaneous Provisions

8.1. The relationship between the Customer and the Seller is governed by the applicable laws of Russia.

8.2. If the Customer has any questions or complaints, they must contact the Seller's Customer Support through the Website (by filling out and submitting the form on the "Contacts" page) or by phone. All disputes will be resolved through negotiations, and if an agreement is not reached, the dispute will be referred to the court in accordance with the applicable laws of Russia.

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